Consumer Duty

The Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to ensure their clients receive good outcomes. Firms will need demonstrable evidence as to how they have acted to understand and meet their customers’ needs.

There are four main measurable outcomes of Consumer Duty:

Products and services
Financial products should be designed to meet the objectives of the identified target market.

Price and value
Customers should pay a fair price for a financial product or service in respect of the overall value they derive from it.

Consumer understanding
Firms should provide clear information to enable customers to make informed decisions about financial products and services.

Consumer support
Customers should be given sufficient information and support to meet their needs both initially and throughout their relationship with a firm.

Below you can find important documents which detail how atomos is meeting its Consumer Duty obligations.

Enhanced support for your circumstances

There’s no such thing as a “typical client”.

Depending on your personal situation, atomos can offer an enhanced service to better support your specific needs to help ensure the advice process is clear, understandable and in your best interests throughout.

This need not be a long term situation, many life events can be difficult periods of time for individuals, and we can change the support we offer as and when your situation changes.

For instance;

• if you don’t have financial experience, taking longer to explain terms and concepts
• involving a family member or friend in your meetings
• conducting meetings in person or remotely
• offering longer periods between meetings/communications for you to review/consider documents
• changing font/size/colouring of letters to aid understanding if you suffer from dyslexia or similar.

Whether you're an existing client or a new client, if you have any needs or concerns you think might affect the advice process, you should raise these with our experienced team at any point in the process.

If you have any questions or concerns about the process, please get in touch.

We offer documents in alternative formats atomos utilise an external specialist provider to convert communication into a format that suits you, which include:

1) Braille
2) Large Print
3) Easy to Read – Plain English
4) Audio Descript – MP3/CD
5) British Sign Language BSL – Video file

We encourage you to speak to your financial adviser or portfolio manager and they will process your enquiry. Alternatively, you can contact us.